Privacy Policy

Last modified: September 2026

Charlene Tan Counselling & Psychotherapy is committed to protecting your privacy and handling your personal information with care, respect and confidentiality.

This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit this website, make an enquiry, or engage in counselling and psychotherapy services.

Personal Information Collected

Depending on how you interact with the practice, personal information collected may include:

• your name and contact details

• information you provide through the website contact form, email or telephone

• appointment and billing information

• information relevant to your counselling and psychotherapy

• clinical notes and other records created as part of your care

• information provided by a referring practitioner or other third party with your consent, where applicable

Please avoid including detailed or highly sensitive personal or health information in the website contact form. More detailed information can be discussed securely once contact has been established.

How your Information is used

Your personal information may be used to:

• respond to enquiries

• arrange and manage appointments

• provide counselling and psychotherapy services

• maintain appropriate clinical and administrative records

• process payments and invoices

• communicate with you about your care

• meet professional, ethical, legal and regulatory obligations

Personal information will not be sold or used for unrelated marketing purposes without your consent.

Confidentiality

Information shared during counselling is treated as confidential and handled in accordance with applicable privacy requirements and professional and ethical obligations.

There are limited circumstances in which confidentiality may need to be broken, including where disclosure is required by law or where there are serious concerns about the safety of you or another person.

These limits to confidentiality will also be discussed as part of the counselling consent process.

Storage and Security

Reasonable steps are taken to protect personal and sensitive information from misuse, loss, unauthorised access, modification or disclosure.

Client records and practice information may be stored using secure practice-management, communication and technology services. Where third-party providers are used, reasonable steps are taken to select services appropriate for handling confidential practice information.

Website Information and Analytics

This website may collect limited technical information about how visitors use the site, such as browser type, device information, pages visited and general website traffic.

The website may also use cookies and third-party services, including website analytics or advertising services, to understand website performance and how people find or interact with the practice.

Where required, visitors will be provided with appropriate information or choices regarding cookies and tracking technologies.

Third-party websites

This website may contain links to external websites. Charlene Tan Counselling is not responsible for the privacy practices or content of third-party websites.

Accessing or Correcting your Information

You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate or out of date.

In some circumstances, access may be limited where permitted or required by law.

Privacy Enquiries or Concerns

If you have questions or concerns about how your personal information is handled, please contact:

Charlene Tan Counselling & Psychotherapy
hello@charlenetancounselling.com.au

Privacy concerns will be taken seriously and responded to within a reasonable timeframe.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the practice, website, technology or applicable privacy requirements. The current version will be published on this website.